Fix “Server Model SSI.htm” error in Dreamweaver CS4

By on April 1, 2009 in Tips

Today,  when I was trying to run Dreamweaver CS4, I got the following error:

“The following translators were not loaded due to errors:
Server Model SSI.htm: has configuration information that is invalid.”

I don’t know why it was giving me this error, but I got the solution :) . If you are also getting the same error, let’s read the article below to fix it ;)

Let’s fix it:

  1. Close the Dreamweaver, if it is already open.
  2. Open this folder: “C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration”
  3. Delete the file “WinFileCache-7A9586CB.dat“
  4. Done! Lets start the Dreamweaver :)

Above steps should fix this issue else please let me know through your comments. I’ll try to fix it for you ;)

About Prashant

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103 Responses to Fix “Server Model SSI.htm” error in Dreamweaver CS4

  1. JaMaL December 22, 2009 at 11:33 pm #

    Thanks it WORK :)
    Found in :…/Application Data\Adobe\Dreamweaver CS4\fr_FR\Configuration

    “C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\[LANG]\Configuration”

    Reply
  2. CinSiny December 24, 2009 at 1:29 am #

    Just do a search on your computer for WinFileCache. Make sure it is in the Dreamweaver CS4 folder and it reads WinFileCache-(whatever the #’s are).dat and delete that one. I had to too C:\Users\[username]\AppData\Roaming\Adobe\Dreamweaver CS4\en_US\Configuration

    finally found that .dat file.

    Reply
  3. eighty8s January 1, 2010 at 3:10 am #

    Hey thanks a bunch for this fix. This is the first “bug” I have had using dreamweaver CS4. I suspect my problem originated with a collapsible spry panel that I modified.

    Reply
  4. Eduardo January 1, 2010 at 6:17 am #

    Thank U !!!!!!
    Really helpfull post

    Reply
  5. Dima January 12, 2010 at 8:43 pm #

    thank you, it works! but at my version this file is called “WinFileCache-3012BA81.dat” . it was in C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\ru_RU\Configuration

    Reply
  6. Tom January 12, 2010 at 9:14 pm #

    Hi, I’m using Dreamweaver MX2004 on Windows 7. I can’t attach jpeg’s to my pages, seemingly due to this error.
    I can’t follow the path listed above, the “AppData” folder doesn’t show up. Maybe this is different in Windows 7?

    Reply
  7. SachinKRaj January 13, 2010 at 10:09 am #

    @WitteDeWith

    Thanks for helping @Tom

    Reply
  8. WitteDeWith January 13, 2010 at 2:55 pm #

    C:Users[username]AppDataRoamingAdobeDreamweaver CS4en_USConfiguration for Windows 7

    Reply
    • Kashell August 16, 2011 at 9:09 am #

      Hey Dude Where on en_US configuration what file name need to delete please teach me…, on Configuration have a Dictionaries, sourcecontrol, Styles & Fields Only not WinFileCache-3012BA81.dat.

      Reply
    • len September 18, 2011 at 7:18 pm #

      that helped me.
      wow, thank you very much

      Reply
  9. Ian Jamieson January 14, 2010 at 2:15 pm #

    Perfect, fixed the problem for me.

    Just a note that “Application Data” may be a hidden folder.

    Reply
  10. brandon wilson January 15, 2010 at 8:36 pm #

    it works! Thanks so much!

    Reply
  11. Tom January 19, 2010 at 9:33 am #

    Thanks everybody! I didn’t know about the hidden folders, that’s what was causing my grief. Now it’s fixed and working beautifully. The file name wasn’t exactly as listed above, but it included “cache” and was a .dat file.

    Reply
  12. Leiv January 19, 2010 at 2:35 pm #

    Having this problem. Deleted the .dat file inside the mentioned folder. Doesn|t seem to fix the problem though. I have another error showing in the same dialod box:
    “The following translators were not loaded due to errors:
    Server Model SSI.htm: has configuration information that is invalid.
    SpryWidget.htm: has configuration information that is invalid.”

    Can you help?

    Reply
  13. Leiv January 19, 2010 at 2:38 pm #

    Oh yes!! It worked after a restart! THAAAAANK YOU!

    Reply
  14. Thomaz Cia January 19, 2010 at 10:10 pm #

    Thanks, I fix the bug!

    Reply
  15. Rahul Talar January 20, 2010 at 1:55 pm #

    Thanks a lot your solution worked for me :lol: :lol:

    Reply
  16. Siti January 20, 2010 at 7:47 pm #

    I tried this but when I close the dreamweaver window the WinFileCache.dat file appears again. I cant be deleting it all the time right before i can start my dreamweaver. Its soo troublesome.

    Reply
  17. Siti January 20, 2010 at 7:53 pm #

    Its ok. I solved the problem. :-)

    Reply
  18. Trevor January 21, 2010 at 5:19 am #

    Solid fix. Thanks a lot!

    Reply
  19. Imtiaz CAssamally January 23, 2010 at 9:06 pm #

    Hi everyone,

    I am getting the same problem on Win Vista, but, I am unable to locate the file WinFileCache-7A9586CB.dat. Can someone help plz? :smile:

    Thanks in advance.

    Regards, Imtiaz

    Reply
  20. Imtiaz CAssamally January 23, 2010 at 9:29 pm #

    Hi all,

    Its ok, I should enable show hidden files, then it works similar to Win 7.

    By the way, the article was really needful. ;-)

    Thanks and keep sharing your knowledge guys.

    Regards,
    Imtiaz
    imtiaz@cassamally.com

    Reply
  21. Imtiaz CAssamally January 23, 2010 at 9:31 pm #

    If someone is affraid to delete the file, u can simply rename it.

    Take care. ;-)

    Reply
    • bede April 19, 2010 at 4:39 am #

      AWESOME. THANX.
      with XP i found the dat file at c:documents and settings/user/application data/adobe/dreamweaver cs4/en-us/configuration.
      It was a WinFileCache-xxxxxx.dat file but had slightly different numbers than posted above.
      Stopped the server module SSi.html error message and i can copy and paste again. top stuff :)

      Reply
  22. Mrinal January 24, 2010 at 9:54 pm #

    Hello Sachin

    I m also having the same problem but I didn’t found the file
    “WinFileCache” on my Configuration folder or elsewhere on my PC
    Do you have solution for this.

    Thanks in advance

    Reply
  23. SON January 25, 2010 at 2:39 am #

    This post was a real timesaver.

    Thanks

    Had issues with the paste function due to this error.
    And what is Dreamweaver without paste? It’s almost worthless.

    So thanks a LOT. :grin:

    Reply
  24. jorge January 28, 2010 at 6:35 am #

    On the version that i have’s adobe Dreamweaver CS4, i go to c:\program file\adobe\adobe Dreamweaver CS4\en_us\configuration, but i can’t find the folder named “WinFileCache-7A9586CB.dat”. i can’t find that folder nowhere. Can someone help.

    Reply
  25. ferozasi January 31, 2010 at 12:00 pm #

    Thanks
    it WORK :)

    gr8

    Reply
  26. Joseph February 21, 2010 at 4:47 am #

    Bravo! Thanks!

    Reply
  27. Cindy February 25, 2010 at 5:08 pm #

    Wow! A fix that worked in one minute or less! Thank you!

    Reply
  28. mheidzir March 9, 2010 at 3:14 am #

    Thank for writing this info. It realy works after i delete the file.

    Reply
  29. Lisa March 12, 2010 at 8:17 pm #

    Great!! Thank you so much!!! It was preventing me from copying and pasting and seeing my server-side includes. THANK YOU, again!

    Reply
  30. Amy March 22, 2010 at 8:16 pm #

    thank you so much!! It worked!! Totally appreciate the post!!!

    Reply
  31. thedevindex March 22, 2010 at 8:34 pm #

    Thanks amy :)

    Reply
  32. Christian March 29, 2010 at 4:53 pm #

    THANX!! – Totally worked!! – beeen fighting with this problem for hours and now it is solved.

    Reply
  33. Ronaldo April 1, 2010 at 7:28 pm #

    Perfect! Thanks.
    Only an observation:
    The path in Windows 7 (Win7) is
    C:Users[User]AppDataRoamingAdobeDreamweaver CS4en_USConfiguration

    And the file number may be diferent!

    Reply
  34. Hamlet April 14, 2010 at 12:59 pm #

    I was getting annoyed at that error – your solution worked just fine – thanks!

    Reply
  35. Henrik Sundqvist April 20, 2010 at 2:18 pm #

    Thank you for the fix. Worked perfectly!

    Reply
  36. tee April 20, 2010 at 7:27 pm #

    Sooper awesome!! Easy fix for a REALLY annoying problem.
    Thanks so much! =)

    Reply
  37. Ashley April 21, 2010 at 6:44 pm #

    You are magic! Thanks for saving me a lot of money, time and frustration.

    Reply
  38. Kcin April 29, 2010 at 10:16 am #

    Thx for help ^^

    Reply
  39. yohi May 4, 2010 at 4:21 pm #

    Hi, I have this problem. I am using window 7 and I can't find the WinFileCache-7A9586CB.dat file. Help me please…..

    Reply
  40. riya May 24, 2010 at 12:36 pm #

    Thnx Buddy it was very help full.Thnx a lot.:*

    Reply
  41. Shane May 27, 2010 at 10:44 am #

    THANKS FOR THIS FIX IT WAS DRIVING ME CRAZY!

    Reply
  42. bob June 4, 2010 at 2:16 am #

    great, it works. the error appears while I was working on Sprymenu too.

    Reply
  43. kajleo June 16, 2010 at 6:19 am #

    this worked! thank you sooo much!!! :D

    Reply
  44. Alex June 16, 2010 at 12:03 pm #

    Thank you!

    Reply
  45. Jessica July 5, 2010 at 12:54 am #

    Hi, I can't locate the WinCacheFile.dat file at all. I've shown the hidden files. I'm using CS3, does this make the above solution not applicable? Please help!

    Reply
  46. Jessica July 5, 2010 at 12:56 am #

    Hi, I can't locate the WinCacheFile.dat at all, or any variations of it, and I've enabled the show hidden files. Please help!

    Reply
    • Oskar September 23, 2010 at 2:16 pm #

      I couldn't either find the dat.file first but when I found a CD film file (sic!) (the same patch that is suggested i the blogg article) with the description used here and after removing it it worked!

      Reply
  47. Rahul July 14, 2010 at 8:59 am #

    :D Thanks Sachin it worked for me

    Reply
  48. Mike August 5, 2010 at 8:22 pm #

    Awesome!
    Thank you Sachin for this – the only guy on the whole interweb with the answer.
    Worked for me.
    Thank you thank you thank you etc.

    Reply
    • SachinKRaj August 5, 2010 at 6:31 pm #

      Thanks Mike :)
      Happy to know that I could help you. :)

      Reply
  49. posetioc August 10, 2010 at 2:00 pm #

    Thanks man, you saved me a lot of time, I was thinking to reinstall.

    Reply
  50. Farrukh August 12, 2010 at 9:51 pm #

    Thanks a lot man. You are a life saver :)

    Reply
  51. Ameya Godse August 16, 2010 at 12:01 pm #

    It worked. Thankyou.

    Reply
  52. Usha August 18, 2010 at 4:39 pm #

    Thank you, helped me a lot.

    Reply
  53. islam August 28, 2010 at 12:01 am #

    ok, great its work done.
    thanks

    Reply
  54. Jake August 31, 2010 at 3:17 pm #

    The file keeps changing name. I searched for Winfilecache.dat and it showed up when you've enabled hidden files!

    Reply
  55. Sam Juggins September 16, 2010 at 2:33 pm #

    Thanks for the info, worked a treat!<3

    Reply
  56. Geoff September 17, 2010 at 2:29 pm #

    Fixed, thanks

    Reply
  57. Miles Drewett September 22, 2010 at 2:01 pm #

    Thanks Sachin. Worked a treat. It was really annoying!

    Reply
  58. Ben October 13, 2010 at 7:14 pm #

    Thanks!

    Reply
  59. Amit Sidhpura October 28, 2010 at 10:13 am #

    Thanks a lot!! it works, you saved my time!!

    Reply
  60. mark November 11, 2010 at 8:52 pm #

    Thanks! I reinstalled Dreamweaver CS4 twice in an attempt to correct the infuriating inability to copy/paste in code view. Finally, today, I searched Google for "I can't paste code in Dreamweaver CS4" and arrived here. Within a couple minutes, the problem was solved.

    Reply
  61. cepera November 22, 2010 at 6:58 pm #

    Deleting WinFileCache-7A9586CB.dat didn't help me. This file appeared again. So I opened C:Program FilesAdobeAdobe Dreamweaver CS4configurationMenusmenus.xml and removed string that contained ssi.htm, then deleted WinFileCache-7A9586CB.dat and now everything is ok.

    Reply
  62. Joe Bates November 27, 2010 at 9:57 pm #

    Worked like a charm! :) Thx

    Reply
  63. henry December 10, 2010 at 11:37 am #

    thank u so much dude

    Reply
  64. Mr bons plans December 26, 2010 at 5:44 pm #

    Congratulations thank you for the explanations so precious !!!

    Reply
  65. mstblind December 28, 2010 at 6:33 am #

    YEEEEEEEEEEEEEAHHH!!!! It works very well, thanks!!!!!!!!

    Reply
  66. Lilli January 5, 2011 at 10:55 pm #

    Thanks very much. I appreciate your help.

    Reply
  67. Pictrix February 24, 2011 at 2:48 am #

    Muchas gracias! Fantastico!

    I just wonder, what was that file we just deleted?

    Reply
  68. daamy (Dipesh) March 1, 2011 at 2:37 pm #

    thanks a lot :)

    Reply
  69. Brad Fallon March 1, 2011 at 10:24 pm #

    Running Windows Vista 32 bit. Get side by side error. Have installed all C++ Redistributable packages. Help!?

    Reply
  70. Megan March 10, 2011 at 12:42 am #

    You rock! It worked :)

    Reply
  71. JOhn March 22, 2011 at 8:05 am #

    thanks grat help

    Reply
  72. Tsubiki April 17, 2011 at 2:33 pm #

    Thank you very much man.
    So simple and so working solution.
    (hoping it won't harm anything else) ;-)

    Thanks again.

    Reply
  73. sasi April 21, 2011 at 11:47 pm #

    wonderful it works!!

    Reply
  74. @Jorge_Melo April 23, 2011 at 4:18 pm #

    THANK YOU THANK YOU!!

    Reply
  75. tamil April 25, 2011 at 10:19 am #

    its works fine thank u very much

    Reply
  76. James Nguta April 27, 2011 at 12:51 pm #

    Yap bravo the file in the configuration folder *.dat was the culprit, i deleted it and now am happy ….. thanx guys

    Reply
  77. log June 13, 2011 at 12:10 pm #

    Worked like a charm

    Reply
  78. MaikR June 29, 2011 at 4:46 pm #

    Thanks! Even works for Dreamweaver CS5.5 on Mac…

    Under OSX the .dat-file can be found in folder: User -> Library -> Application Support -> Dreamweaver X.X

    Best regards,
    Maik van Rossum

    Reply
  79. Amit July 1, 2011 at 11:21 am #

    That worked thanks!!

    Reply
  80. Ron July 25, 2011 at 8:37 pm #

    Hi I'm not finding that file anywhere within Adobe or search but still getting the error

    Thanks
    Ron

    Reply
  81. James Morrish July 29, 2011 at 3:41 pm #

    I deleted the file, but it's recreated when I restart Dreamweaver, but I still get the same error.

    Can anyone help?

    Reply
  82. Afzal August 8, 2011 at 9:10 am #

    thanks alot.. :)

    Reply
  83. Willydv August 12, 2011 at 12:20 am #

    thank you, it works! but at my version this file is called "WinFileCache-3012BA81.dat" . it was in C :D ocuments and Settings[username]Application DataAdobeDreamweaver CS4
    u_RUConfiguration

    Reply
  84. tda1460 August 15, 2011 at 8:26 pm #

    Thanks, this worked!

    Reply
  85. Rowell August 16, 2011 at 8:45 am #

    Hey all i Cant Find on Search to my computer because my O.S is windows 7 and can find "WinFileCache-07A9586CB.dat", Hey WitteDeWith Where on en_US Configuration and what file name need to deleted? :S

    Reply
  86. qubetech August 16, 2011 at 4:20 pm #

    Thanx! You made my day a significantly better one :-) . So simple to solve. If I only had known…

    Reply
  87. Nacho August 22, 2011 at 2:03 pm #

    Thanks!! it worked

    Reply
  88. weblooter August 29, 2011 at 6:02 pm #

    Thanks a lot, it works with any installation language…

    Reply
  89. Ivan August 31, 2011 at 6:51 am #

    Thanks!! Great!!

    Reply
  90. Dewey Tucker September 8, 2011 at 4:03 pm #

    This morning what a shock when Dreamweaver loaded and I opened a document and got the error message. After searching the internet I found you. YOUR FIX WORKED. THANKS

    Reply
  91. AndyiBM September 27, 2011 at 2:14 pm #

    Thanks for this fix – worked just great :)

    Reply
  92. Madhukar Anand October 5, 2011 at 10:26 am #

    Really Thankful.

    Reply
  93. david October 21, 2011 at 3:29 pm #

    thanks mate, works like a charm …

    Reply
  94. Prince-W November 19, 2011 at 8:23 am #

    Really works. Thanks a lot!

    Reply
  95. Anand December 22, 2011 at 11:00 am #

    Thanks :) Really Its Working.

    Reply
  96. lianeae December 30, 2011 at 1:22 am #

    thanks, it;s works :)

    if still can not, try to close dreamweaver first. delete “WinFileCache-xxxxxxxx.dat“. then reopen dreamweaver.

    Reply

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